This add-on allows your users to submit ticket without having an account. By default WP Ticket Ultra will ask your clients to login to their account when submitting a new ticket. For some business, this can be annoying for some clients. By installing this add-on your clients will be asked for an email address only.
If the email address exists then the ticket will be linked to the existent email address.
However, if the client’s email address doesn’t exist then the add-on creates a new account in the system with a random password. All this information i sent to the provided email account by the user.